Shipping policy

Calmly Shipping Policy - Free UK Delivery

Delivery Time: 5 to 9 Business Days

At Calmly, we’re all about bringing wellness to your door with free shipping across the United Kingdom. Our standard delivery takes 5 to 9 business days (Saturday, Sunday, and UK bank holidays don’t count as business days). Here’s how we make it happen, step by step.

Where Your Products Come From

Our wellness products are sourced from trusted suppliers, with stock held in the UK and from overseas partners. Wherever they’re shipped from, we ensure the same reliable 5-9 business day delivery window.

Free Shipping Throughout the UK

We offer free shipping on every order, no matter the size or value. Why? Because we don’t think you should pay extra—sometimes 20% or even 50% of a product’s cost—just to get it delivered. Whether you’re in London, Edinburgh, Cardiff, Belfast, or anywhere in between, your Calmly order arrives at no additional cost.

How Your Order Gets to You

Your order ships after two key steps: Payment Confirmation and Logistic Processing. Here’s the breakdown:

Payment Confirmation

This is when we know your order’s good to go. After you complete your purchase—whether by credit card, debit card, or other payment method—it can take up to 1 business day for the payment to clear, depending on your bank or card provider. You’ll get an email once it’s confirmed.

Logistic Processing

Once payment’s cleared, our team jumps into action. We run a thorough quality check to ensure your product(s) are in perfect condition—ready for you to enjoy right out of the box. This usually takes just a few hours, thanks to our dedicated logistics crew. After that, your order’s dispatched within 1-2 business days.

Maximum Delivery Timeline

Here’s the full rundown of our maximum times:

  • Payment Confirmation: Up to 1 business day.
  • Logistic Processing: A few hours.
  • Dispatch Time: 1-2 business days.
  • Courier Delivery: 5-9 business days.

Total max? Up to 12 business days from order to delivery—but most orders arrive sooner (and they usually do!).

Business Days Explained

All timelines are in business days—Monday to Friday, excluding weekends and UK bank holidays. We’ll keep you posted if a holiday might affect your delivery.

Order Tracking

Every order comes with a tracking code, sent to you via email once it’s dispatched. You can check its progress directly on the Royal Mail website (or the relevant courier’s site). If you don’t see the email, peek in your spam folder or reach out to us.

Why Free Shipping Matters

We handle the logistics so you don’t have to. Our specialized team oversees every step—quality checks, packing, and dispatch—to give you peace of mind without needing to track it constantly. Sit back, relax, and let Calmly come to you.

Questions or Doubts?

Need help with tracking or anything else? Contact our Customer Support team:
Email: support@thecalmlycompany.co.uk
Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)

Enjoy free shipping on all your Calmly wellness products—order today and experience the difference!